Type of company: Simplified Joint Stock Company
Registered office: 1 Rue Gambetta- 64000 PAU
Share capital: €54,310.5
SIRET: 809 744 907 0019, registered with the R.C.S. of PAU
Intra-community VAT number: FR04809744907
Email address: email@example.com
The following terms should be understood as follows, whether used in singular or plural:
Access: refers to the process by which users access the Site and Services.
Application: refers to the LMS platform accessible via Access and which is edited and maintained by the company Tralalère.
Client: refers to the legal entity or individual who has subscribed to one or more Services on the Site and has the legal capacity to contract. The client will thus be a teacher or one of the legal guardians of the child.
T&Cs: refers to these general terms and conditions of sale applicable to Clients who have subscribed to all or part of Mathia’s Services.
Personal Space: refers to the portal that centralizes client data and subscribed services.
Services: refers to the product as well as the services offered for free or for a fee, by the Company and accessible via the Site https://mathia.education
Site: refers to the website accessible via the URL https://mathia.education
The Company: refers to VMPS CORPORATION, the seller.
User: refers to any individual browsing the Site and benefiting from Mathia’s Services.
Users can view the essential characteristics of the Services and their prices on the site https://mathia.education
These are presented on this Site as completely as possible to the client, in accordance with their right to information. However, errors may be present, which the Client acknowledges and accepts.
The Services offered to the Client consist of:
On the Site, the Client can access the Application as a teacher or as a legal guardian.
They can subscribe to free offers and paid offers. (to be verified)
Access to the Application for a minor can only be allowed by an adult, having parental authority or having been authorized by one of the holders of parental authority.
The adult allowing the minor to access the Application is aware of the risks associated with browsing the Internet to which the latter is exposed and knows the precautions to take.
The company strives to ensure the availability of the Application and to make it accessible 24 hours a day, 7 days a week, except in cases of force majeure, the occurrence of any other unforeseeable event beyond the company’s control, or interruptions for maintenance and updates necessary for the proper functioning of the Application.
The company also strives to provide, as far as possible and on working days, an efficient online customer support service, at all stages of the order as well as after the sale. The company undertakes to respond to any request within a maximum period of 48 hours.
The purpose of these T&Cs is to define the rights and obligations of the seller and the Client in the context of placing an order on the Site https://mathia.education.
The client’s acceptance of the entirety of these T&Cs is essential for placing any service order. To do this, the client will check an acceptance box for the T&Cs, thus acknowledging having fully read them before accepting.
Unless proven otherwise, the information recorded by the seller constitutes proof of all transactions, recognized by the Client who waives the right to contest them in the event of a dispute, unless they provide evidence of a failure in the automatic information recording systems.
The T&Cs apply to the relations between the seller and the Client (the parties) and express the entirety of the parties’ obligations.
Acceptance of the T&Cs assumes that the Client has the necessary legal capacity; the Client thus acknowledges having been sufficiently informed of their rights and obligations.
The Company reserves the right to unilaterally and without prior notice refuse access to the Site to any Client who does not comply with the T&Cs and to take any measures it deems appropriate in the event of non-compliance with said T&Cs.
It also reserves the right to occasionally modify the T&Cs. However, the client will be informed of any significant changes, especially if they affect their rights or how their personal data is processed.
In the event of a dispute, the applicable T&Cs will be those in force at the time of receiving the order confirmation by email for the purchase of products and/or services after payment, or failing that, at the time of confirmation of registration on the Application.
To place their order, the client must follow the steps described below :
The Client will then receive confirmation, by email, of the payment of their order. The Company reserves the right to unilaterally refuse the order in the case of any bad faith request or for any other legitimate reason.
The Client acknowledges having received details of the payment and execution methods of the order, the contractual information of which is presented in detail and in the French language. In accordance with French law, they are summarized when validating the order. Unless there are special conditions, the rights granted under these are only to the person signing the order (or the person holding the email address provided).
Products are delivered to the address provided by the Client. They must ensure its accuracy and, if necessary, update it on the site. Any order returned to the Company due to an incorrect or incomplete delivery address will be reshipped at the Client’s expense.
Delivery times are communicated to the Client at the latest when confirming the order depending on the delivery location. In accordance with applicable legal provisions, delivery takes place within a maximum period of 30 days.
The Client must check the condition of the delivered products and can refuse the package or make reservations when the products are delivered. This check is deemed to have been carried out if the Client signs the delivery note. Any anomaly concerning the products must be reported to the Company within 3 days following delivery.
Except in cases of force majeure, the shipping times are those indicated when placing the Order.
The Company undertakes to send orders the same day if the order is placed before 2 pm and the next day if the order is placed after 2 pm. The Company does its best to ensure that products are delivered within 3 days from the receipt of the order.
In any case, the delivery time may not exceed 30 days, notwithstanding any event, fortuitous event, or force majeure beyond the Company’s control (customs, carrier delay, weather, etc.) that could delay delivery. The Company makes every effort to ensure the package arrives on time.
Delivery takes place within a maximum of 9 working days from the receipt of the order, notwithstanding any event or fortuitous event or force majeure that could delay delivery regardless of the Company’s will and diligence.
In the event of non-delivery of products within the deadlines or incomplete delivery, the Client can contact the Company to agree on a reasonable additional delivery time.
If no delivery has taken place within this new period, the order can be canceled, and the Client may, if applicable, be reimbursed for the amount of their Order or the amount of the missing products as soon as possible and no later than 14 days after the date on which the contract was terminated. The contract will be considered terminated upon receipt by the Company of the letter informing it of this termination.
These are packages that have not been delivered to the final recipient for the following reasons: NPAI (Not Living at the Indicated Address), unclaimed, refused…
These are packages returned by the delivery provider under the mention: Not Living at the Indicated Address. After receipt and acceptance of the package by the Company, the latter will contact the Client to resend their order (shipping at the Client’s expense) if the product is still available or to refund the order according to the Client’s wish. The Company reserves the right to refund the order and not resend it in the event of several identified NPAIs.
These are packages that have not been claimed by the Client at the Post Office or the designated collection point within the specified time.
After receipt and acceptance of the package by the Company, the latter will contact the Client to resend their order (shipping at the Client’s expense) if the product is still available or to refund the order according to the Client’s wish. The Company reserves the right to refund the order and not resend it in the event of several identified “UNCLAIMED”.
The Client refused to receive the package at the time of delivery. After receipt and acceptance of the package by the Company, the latter may offer the Client a credit note, if applicable, or proceed with a refund, according to the Client’s choice.
In the event of a package return due to “NPAI”, “UNCLAIMED”, or “REFUSED”, the Company does not guarantee the reservation of the ordered products and may have to refund the order if the product(s) are no longer available.
When placing an order on the Site, the Client must fill out a form with their essential information. They commit to providing accurate information and keeping it up-to-date.
To create their Personal Space, an individual must be at least 18 years old.
The Client provides, among other information, their email address and password. These will allow them to identify themselves on the Site subsequently.
A Client registered on the Application is recognized as a Mathia Client after identifying themselves using their email address and password.
Each Client has only one Personal Space on the Site.
Mathia commits to securely preserving all contractual elements in accordance with current laws or regulations.
The responsibility for the use of identifiers lies solely with the client, even if they pre-save their identifiers on various devices with automatic connection to their Personal Space.
The Client commits to :
– Not creating a false identity and not impersonating another person;
– Regularly updating and modifying their essential data when necessary from their Personal Space;
– Not accessing another Client’s Personal Space;
– Not disclosing their username or password, which are personal and confidential information.
In this regard, it is recommended for the Client to always log out of the Personal Space, especially if accessed from a network other than their home.
The Company reserves the right to delete any account that does not comply with these T&Cs.
The Client can cancel their subscription at any time via the “my account” page > cancel my subscription > Confirm my cancellation request.
The Client will find prices displayed in euros, inclusive of all taxes (TTC) on the Site. Any change in the VAT rate or tax modification can be reflected in the price of the Services.
In the case of a sale abroad, outside the eurozone, the Client can request a quote for the product purchase in their country’s currency by contacting our customer service at : firstname.lastname@example.org
The prices displayed by the Company on the Site can be changed at any time without notice. These changes cannot affect the Services already purchased by the Client and confirmed by the Site.
The client can access Mathia under different plans :
– Annual subscription of €65
– Monthly subscription starting from €7.99
– Quarterly subscription starting from €19.99
– Annual subscription starting from €63.99
To receive a personalized quote, anyone can send an email to email@example.com
Payment is made by credit card or direct debit. In the latter case, the client must complete a direct debit mandate. All direct debits and recurring payments are then managed by the STRIPE system. STRIPE’s general conditions apply and must therefore be accepted by the client.
The holographic kit is available at a price of €25. It is received within 7 to 10 working days. Delivery charges will be billed to the client.
Recurring payment will occur according to the frequency chosen during the subscription, namely: monthly, quarterly, or annually, on the same date, and the Client will have access to all Mathia resources during that time.
Invoices are available on the Client’s Mathia account by clicking on “my account” then “orders.”
The subscription can be canceled at any time and will take effect at the end of the period during which it is canceled; access to the service will be maintained until the end of that same period. The client can cancel at any time via the “my account” page > cancel my subscription > Confirm my cancellation request.
However, if the Client has not expressed a wish to cancel their subscription before its expiration date, it is tacitly renewed at the end of the chosen period (monthly, quarterly, or annually), for an equal duration, by automatic debit from the credit card details provided during registration.
The Client has a right of withdrawal, which they can exercise without reason, within fourteen (14) clear days from the day after the delivery of the order.
If the deadline expires on a Saturday, Sunday, or a public holiday, it is extended to the next working day.
In the case of an order for several products delivered separately, the period starts from the receipt of the last product.
The Company will refund the Client the full amount paid for the product purchase. These refunds will be made by the Company within a maximum of 14 days after receiving the aforementioned products (with proof of the date of receipt) or after the Client sends proof of product shipment. The refund will be made using the same payment method chosen by the Client when placing their order.
The right of withdrawal cannot be exercised for the provision of services (access to the Application) after the Client’s express prior agreement and express waiver of their right of withdrawal in accordance with Article L221-28 of the Consumer Code.
The Client wishing to exercise their right of withdrawal must notify the Company of their decision to withdraw using a written declaration. The right of withdrawal is exercised by returning the products at the Client’s expense in their original packaging, accompanied by the order number, to the following address: firstname.lastname@example.org.
The Products offered by the Company are subject to the legal warranty of conformity under articles L. 217-4 and following of the Consumer Code and the warranty against defects in the item sold under articles 1641 and following of the Civil Code.
The Client has a period of 2 years from delivery or from the discovery of the defect to claim these warranties. The return costs of the Products remain the responsibility of the Company.
– Warranty against defects in the item sold
If the legal warranty against defects in the item sold is invoked, it is up to the Client to prove that the defects existed at the time of the product sale and make the product unfit for the intended use.
However, the Company cannot be held responsible for any misuse of the products by the Client.
– Legal warranty of conformity
When acting under the legal warranty of conformity, the consumer :
– Can choose between repairing or replacing the product, subject to the cost conditions being disproportionate for the Company as provided by article L. 217-9 of the Consumer Code.
– Does not have to provide proof of the product’s non-conformity for 24 months in the case of new goods following the product’s delivery.
The Company does not offer any commercial warranty.
For all stages of accessing the Site, consulting, filling out forms, placing orders, delivering products, or any other Service, the Company only has an obligation of means.
Consequently, the Company’s liability cannot be engaged for any inconvenience or damage inherent to the use of the Internet network, entirely outside the diligence and precautions taken by the Company.
In particular, any disruption in the provision of the Service, or any external intrusion or presence of a computer virus, cannot engage the Company’s liability.
The Company is responsible to the Client for the proper execution of the contract concluded with the Client. However, any event qualified as force majeure under the Civil Code and the jurisprudence of the Court of Cassation fully exempts the Company from any liability. Similarly, the Company’s liability cannot be engaged for the non-performance or poor execution of the contract due to an event attributable to the Client.
The Company’s liability cannot be engaged for the content of websites to which it is referred by hyperlinks contained on the Site.
Unless there are contrary legal or regulatory provisions, the Company’s liability will be limited to the direct, personal, and certain damage suffered by the Client.
All elements on the Site (brands, domain names, products, software, images, videos, texts, etc.), whether visual or auditory, including the underlying technology, are protected by copyright, trademark, database, or patent rights. They are the exclusive property of the Company and/or its partners.
Any reproduction, representation, translation, adaptation, transformation, and/or exploitation in any way of all or part of the Site made without the prior consent of the Company or its rights holders constitutes a violation of intellectual property rights that may lead to legal proceedings.
Any hyperlink referring to the Mathia Site and using, in particular, the framing, deep-linking, in-line linking, or any other deep link technique is a reproduction of the Site and is in any case strictly prohibited. In all cases, any link, even tacitly authorized, must be removed upon the Company’s simple request.
For any information or question, Customer Service can be reached:
– By email: email@example.com
– By postal mail at the address: 1 Rue Gambetta, 64000 Pau
In accordance with the provisions of the Consumer Code regarding the amicable settlement of disputes, the Company adheres to the Mediator Service of the Federation of e-commerce and distance selling (“FEVAD”).
After a prior written approach to the Company, the Mediator’s services can be seized for any consumer dispute whose settlement has not been successful.
To know the procedures for referring the Mediator, click on https://www.fevad.com
The European Commission also provides consumers in the European Union with an online dispute resolution platform on the site: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.complaints.screeningphase.
The nullity of one of the clauses of the T&Cs will not lead to the nullity of the other clauses.
The fact that one of the Parties does not take advantage of a breach by the other Party of any of its obligations referred to in the T&Cs cannot be interpreted as a waiver of the obligation in question.
Unless there are contrary public order provisions, all disputes that may arise in the context of the execution of the T&Cs must be submitted to the Company’s assessment before any legal action for an amicable settlement by sending a complaint to Customer Service.
The T&Cs are subject to French law. In the event of a persistent disagreement on the application, interpretation, and execution of the T&Cs, and in the absence of an amicable agreement, any dispute will fall under the jurisdiction of the French courts. In application of article R.631-3 of the Consumer Code, the consumer can choose, in addition to the territorially competent jurisdictions, the jurisdiction of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.
Users are informed that the last update of these T&Cs occurred on September 25, 2023.